I simply make 1 call to a phone via Skype. Once concluded, I hung-up and called another number at which point I was not connected and a message displayed that I was blocked.

What is frustrating is that I purchased a full year subscription of unlimited calling for which payment has gone through over 3 weeks ago.

But what is even more frustrating for me and is mirrored by this thread is the lack of communication by customer service and lack of a form of fixing it myself.

I’ve filled the online form twice so far, which states that we would get contacted within 48 hours at the latest, which itself is in the form of an automated email as the result of filling and submitting the online form.

I could justify a non-paying client having to wait longer that those of paying ones, but this is just ridiculous. I”m just glad I didn’t move to Skype for my business as well.

They really need an 800 number or a number in each country for which they offer a Skype # for purchase so that we can contact a person.

I really like Skype but must further emphasize that costumer support is an essential part of any business providing any service(s). I would sooner use a limited or more costly service with great support service than that of a free service with no support.

I’m not going to say don’t use Skype, but rather beware of it’s downfalls with customer service at the top of the list.