How Mint.com gained 1.5mi users

Jason Putorti, blogs about how Mint.com gained 1.5 million users.  I always wondered how a site which I thought had no SEO from the actual application was able to garner so many users.  Now looking at the site, it’s actually a really well SEO’d site.  I started looking at some of the key words they were targeting (which can be found at the bottom of the screen on the homepage) and noticed they really did a great job at tackling some very specific keywords.  Googling each keyword shows that they’re #1 in each of the categories.  It’s pretty impressive.

I also find it interesting that the first thing that Jason mentions is the net promoter score.  It echos what Seth Godin says, which is focus on building a great product and it will be viral.  I  think this strategy coupled with blogging and becoming the #1 personal finance blog really helped propel their growth.  The other main thing that I think really helped them was PR.  I remember reading about them and seeing them all over the news, which is what led me to trying out the product.

All the rest of the items he mention seem to be based on the the three I mentioned above.  In the end it looks like they busted their butts in creating an awesome (and pretty easy product to use), great and rich content on their blog, clever SEO, and a PR push.  Thanks for posting the info Jason!

Product Demand Testing Using Paid Search

A user in the nextNY group brought up a great way to test product demand by using paid search.  I thought this was a brilliant way to see if there was demand from people who are actually searching for your product.  This could potentially save you time building a product which has no market.

Here a couple things that you should probably think about, when using this approach:

1. Aside from click-thrus and, maybe, information/email collection (to simulate purchase demand), what are other important metrics that I may
want to track and evaluate?

2. How should the budget be set? Is it at a dollar amount (roughly $xx per test is sufficient) or a calculation of cost to get a certain number of hits (what’s that number?) or something else?

3. Which keywords do you want to target?

4. Does the UI of the splash page matter at all, if the UI isn’t what is being tested?

exclusively)?

Angellist – a way to get your product in front of investors

The guys at Venture hacks have started putting together a private list of angels together for entrepreneurs to pitch.  This is awesome and of course, free!

The requirement is that you have a MVP (Minimally Viable Product) that already has users.  All you need then is to write a 150-word pitch that you can submit here.  Also, i’d recommend that you look at the templates (templates, too!) that they provide to make sure you hit all the points they’re looking for.  They also allow you to email some of their Angels directly, if they’ve stated that they’re willing to be contacted directly.  Check out the original page here.

They’ve already compiled a pretty extensive list of investors:

James Cham
David Cowan
Sarah Tavel
Travis Kalanick
Mike Speiser
Georges Harik
Marc Andreessen
Bo Fishback
Larry Cheng
Hadi Partovi
Tom Keller
Steve Anderson
Andrew Parker
Chris Dixon
Raj Kapoor
Mike Jones
Michael Parekh
Jim Pitkow
Harjeet Taggar
Ryan Spoon
Elad Gil
Jonathan Abrams
Ryan McIntyre
David Sacks
Kevin Carter
Phineas Barnes
Michael Abbot
Brian Singerman
Gabriel Weinberg
Bill Bryant
Todd Dagres
Santo Politi
Bijan Sabet
Jon Steinberg

5 things they knew but didn't fully understand until now

I found a great post on the wepay blog that talks about the things that they “knew” but didn’t fully understand until now.  FYI: wepay is a Y-combinator startup that has raised a little under 2 million.  They cover 5 interesting points i’ve heard before:

1. If you are not full time, then you are at a huge disadvantage - I’ve heard this one before, but in all honesty i’m not sure it’s practical unless you’re coming out of school and don’t have a family.  The moment you have a mortgage, need to save money for kids, etc this usually goes out the window.  I’ve some how manage to finagle a part-time job that pays me a decent salary.  This gives me about 40% of my time to work on my startup.  It never feels like enough time, but I can definitely see an advantage to working on something full-time.  You can give it your undivided attention to things, and not be bothered by other things that would pop-up if you had to freelance/work part-time.

2. Picking the right cofounder is the most important early-stage decision you will make – I can attest to how important this is.  The two projects i’ve been involved in with a little traction has always been big fails because my cofounder’s weren’t willing to put in the time to make them work.  Eventually they just did what was safest and focused on their day-jobs.  I don’t blame them, they both had high paying salaries and one had a family to raise.  It sucks because in the end I wasted a year of my life on both endeavors.  I would say if you enter into an arrangement, that both people quit their professional day jobs to focus on the startup.  it think it’s the only for a team of people to get something off the ground.  both people have to be hungry and both have to be willing to throw everything at the startup.

3. Traction is the only thing that matters – this is pretty self evident.  in the end, if you can’t get users you’re pretty much screwed.  no users, no money, no possibility of money.  i’ve been watching http://tractionbook.com and mixergy to see if I can figure out how to get users.  In my opinion it’s the toughest part of a startup.  in the beginning, i definitely had a little bit of the ‘if i make it, they will come’.  this ain’t no field of dreams for sure! hopefully one day i’ll be able to share with everyone my first hand experience of how I really got users.  most of the stuff so far that i’ve seen has been sort of this fluffy bullshit approach of getting users ‘oh make relationships with bloggers’ or ‘build a better product’.  im sure all of that contributes to getting users, but i’m looking for solid plans that lead there.  hopefully i’ll find it.

4. Unless you’re part of the Silicon Valley in-crowd AND you have traction, you’re not going to raise venture capital – i really hope that this isn’t true.  if it is, then everything everyone is doing outside of silicon valley is pretty much not going to get funded.  i’m pretty sure this isn’t the case.  in ny several companies have gotten funded once they’ve gotten traction.  del.icio.us, 4sq, gilt, etc.  the list goes on…  so i’m going to have to disagree with this one.  i do think that you need to know someone that knows someone who has money they’re willing to give you.

5. Customer Acquisition is tough – this one reads like #3 to me.  without customer acquisition there’s no traction.  again, when/if I figure this out i’ll share my thoughts on the matter.


Product Manager School

Charlie O’Donnell from First Round Capital is offering a series of free Product Management classes at the NYU/Poly Incubator in downtown NY.  Each session will go over the skills necessary for a Product Manager.  I think these are great classes for a entrepreneur to take.  Typically when you start off, you’re the product manager in addition to whatever else you’re doing.  Sadly, I already missed the RSVP for the first session, but if I find some notes online i’ll repost it here.

Here’s the breakdown of the sessions:

Location:  NYU/Poly Incubator 160 Varick St., NY, NY

Session 1: Overview – 3/24

Talk 1: Understanding the responsibilities and limitations of a product manager: What are you supposed to own?
Tark 2: Good product management vs bad product management, and customer centric vs. market centric

Session 2: New Product Development – 4/7

Talk 1: Roadmapping: Scoping out requirements and priorities, minimum viable product. Limiting what you’re building and when to fill in the gaps.
Talk 2: Wireframes, specs, project management and brainstorming tools

Session 3: In mid-stride – 4/21

Talk 1: Building a product focused culture: Taking over PM for existing products and being a PM when there wasn’t one before
Talk 2: New features vs better features: how to balance improving what you have versus adding more

Session 4: Analytics – 5/5

Talk 1: Collecting data from users – interviewing, listening labs, customer development
Talk 2: Stats, funnels, graphs, A/B tests: What numbers should I pay attention to and how?

Session 5: Ups and downs – 5/19

Talk 1:  How to figure out when things aren’t working and how to pivot
Talk 2:  Product management when driving revenue is the goal: turning users into dollars