How Mint.com gained 1.5mi users

Jason Putorti, blogs about how Mint.com gained 1.5 million users.  I always wondered how a site which I thought had no SEO from the actual application was able to garner so many users.  Now looking at the site, it’s actually a really well SEO’d site.  I started looking at some of the key words they were targeting (which can be found at the bottom of the screen on the homepage) and noticed they really did a great job at tackling some very specific keywords.  Googling each keyword shows that they’re #1 in each of the categories.  It’s pretty impressive.

I also find it interesting that the first thing that Jason mentions is the net promoter score.  It echos what Seth Godin says, which is focus on building a great product and it will be viral.  I  think this strategy coupled with blogging and becoming the #1 personal finance blog really helped propel their growth.  The other main thing that I think really helped them was PR.  I remember reading about them and seeing them all over the news, which is what led me to trying out the product.

All the rest of the items he mention seem to be based on the the three I mentioned above.  In the end it looks like they busted their butts in creating an awesome (and pretty easy product to use), great and rich content on their blog, clever SEO, and a PR push.  Thanks for posting the info Jason!

How to get traction for your website.

God knows I have no clue how to do it!  To learn how to do it, i’ve been watching http://tractionbook.com/ to learn about it.  So far i’ve watched Garry Tan’s and Justin Kan’s interview.  I thought Justin’s interview was very insightful in regards to how they recognized that justin.tv’s initial idea, following around justin, would be short lived and that they needed to be able to transform their gimmick into something a bit more long lasting.  this realization eventually transformed into the current business model of justin.tv, live broadcasting.  They gained traction by leveraging their initial idea (which was very innovative) and the publicity they received into a real business model (at least that’s what i took from it).

Garry on the other hand believed that their traction was primarily driven by its ease of use.  Since posterous was so easy to use, people created blogs via email (no password).  this allowed the site to grow virally, and very fast.  user’s would create accounts then pass their posterous site links to other users via facebook/twitter.  then the viewers of the blog would want their own blog, and would create their blog on posterous since it was so easy to create.

I thought Garry’s experience was a little more helpful to me than Justin’s.   It seems Justin was able to leverage a novel idea into something more powerful.  While that’s a great experience, i’m not sure how helpful it is to me since my idea isn’t a ‘novel’ idea.  Garry’s experience was a bit more practical – lower customer acquisition barriers as much as possible.  Get them signed on and using fast – (sorta like a drug dealer… the first one’s free).  Once the user is on the system, figure out a way to make the user a evangelist indirectly.  Make them promote your site through the user’s own goals.